Everything about your Jabblefish account and billing, and the fastest way to get it sorted.

## Common requests

**Update payment details or billing contact** — [raise a ticket](https://jabblefish.ai/ticket/) or email helpdesk@jabblefish.com. For security we won't take card details over live chat — we'll send you a secure way to update them.

**Question about an invoice** — tell us the invoice number and what looks off. We'll walk through it line by line.

**Change your plan** — moving to more (or fewer) phone lines, adding a service, adjusting Microsoft 365 licences: let us know what's changing and we'll quote it and set it up. Right-sizing is worth doing periodically — many businesses pay for licences or lines nobody uses.

**Add or remove a user/extension** — give us the details and when you need it done; give a little notice and it's ready on the day.

**Cancel or pause a service** — talk to us first; there may be options that fit better than cancelling, and we'll be straight with you about any notice periods.

## Good to know

- We aim to make bills clear and predictable — no surprise line items. If something doesn't make sense, that's on us to explain, so ask.
- One partner, one bill: because we bring your phones, internet, Microsoft 365 and IT together, your billing is consolidated rather than scattered across vendors.

## How to reach billing

Fastest: the chat bubble on [jabblefish.ai](https://jabblefish.ai) or [raise a ticket](https://jabblefish.ai/ticket/) and choose "Billing/Accounts". Prefer to talk? Call 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST).