Need a hand? Here's every way to reach us, fastest first.

**Live chat** — the green bubble in the bottom corner of [jabblefish.ai](https://jabblefish.ai). Start typing and you're talking to us. Our AI assistant handles simple questions instantly, and a real person follows up on anything else.

**Raise a ticket** — head to [jabblefish.ai/ticket](https://jabblefish.ai/ticket/) and tell us what's going on. You'll get a confirmation and we'll keep you updated as we work on it.

**Email** — helpdesk@jabblefish.com goes straight into the same support queue.

**Phone** — 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST).

## Help us help you

The more of this you include, the faster we can sort it:

- **What you were trying to do**, and what happened instead
- **When it started** — date and rough time matter for checking logs
- **Any error messages**, word for word (screenshots are gold)
- **Who's affected** — just you, or the whole office?
- For phone issues: the extension or number involved, and an example call time

## If something is down

If your phones or internet are completely out, say so clearly in your first message — outages jump the queue. For urgent business-impacting issues during business hours, ring 1300 522 253.