Ava is Jabblefish's AI receptionist: a natural Australian voice that answers your business calls 24 hours a day, 7 days a week — including weekends and public holidays. No menus, no "press 1", just real conversation.

## What Ava can do

- **Answer every call** — no more missed calls going to voicemail (and then to your competitor)
- **Answer questions** about your business, services, hours and location
- **Take bookings** directly into your calendar
- **Capture caller details** and pass them to your team
- **Process payments** over the phone
- **Make outbound calls** — appointment confirmations, reminders, follow-ups

## Common questions

**Does Ava sound like a robot?**
No — Ava uses a natural Australian voice and holds a genuine conversation. Most callers don't pick it. You can customise the voice and how she introduces your business.

**What happens when Ava can't help?**
Ava hands over gracefully — taking a message with full details, or transferring the call to your team, depending on how you've set things up.

**Can Ava integrate with my systems?**
Yes. Ava connects with your calendar, booking system, customer data, phone system and IT — that integration is the whole point. One system, not another silo.

**How do I change what Ava says or does?**
Contact us via live chat or [raise a ticket](https://jabblefish.ai/ticket/) and we'll adjust her setup. Common changes: business hours, services, booking rules, greeting, escalation contacts.

**How do I get Ava?**
Talk to us — the chat bubble on this page works, or call 1300 522 253. We'll walk through what calls you're missing today and set Ava up to catch them.