Jabblefish is a certified **Microsoft Cloud Solution Provider** — we supply, manage and support Microsoft 365, Azure and Dynamics for our clients.

## What we handle for you

- **Licences** — adding, removing and right-sizing (you'd be surprised how many businesses pay for licences nobody uses; ask us for a licence review)
- **User management** — starters, leavers, name changes, shared mailboxes
- **Email security** — anti-phishing, anti-spoofing (SPF/DKIM/DMARC), safe attachments
- **Data protection** — backup, retention policies, recovering deleted items
- **Access & identity** — multi-factor authentication, conditional access, single sign-on
- **Teams** — including integrating Teams calling with your cloud phone system

## Common requests, and what we need

**New staff member:** full name, the email address you want, licence type (ask if unsure), start date, and which shared mailboxes/Teams they need. Give us a day's notice and their account is ready on day one.

**Someone's leaving:** their name and last day. We'll secure the account, set up email forwarding or an auto-reply, and preserve their data before releasing the licence.

**"I've been hacked" / suspicious email activity:** ring us on 1300 522 253 immediately — don't wait on a ticket for suspected account compromise. We'll lock the account, kill active sessions, and investigate.

**Recover a deleted email/file:** tell us who, what and roughly when it was deleted. Recovery windows depend on your retention setup — the sooner you flag it, the better the odds.

## Raising an M365 ticket

Use [jabblefish.ai/ticket](https://jabblefish.ai/ticket/) or the chat bubble. Include the affected user's email address and, for error messages, a screenshot — it usually halves the back-and-forth.