Everything you need for day one with your Yealink desk phone on the Jabblefish cloud phone system.

## Making and answering calls

Dial the number and press **#** or the **Send** soft key to call immediately (no waiting for a timeout). There's no "0 for an outside line" — just dial the number. Answer by lifting the handset, or pressing **Speaker** or **Headset**.

## Transferring a call

**To a programmed colleague (BLF key):** with the caller on the line, press your colleague's key, then **Transfer** — or hang up — to complete.

**To any number:** press **Transfer**, dial the extension or number, then press **Transfer** again (or hang up) to complete. Want to announce the caller first? Stay on the line until they answer, then complete the transfer.

## Hold, swap and park

- **Hold:** press **Hold**; retrieve with **Resume** or the flashing line key.
- **Two calls at once:** use the **Swap** soft key to bounce between them.
- **Park:** press a park key (or dial **#700**) to put the call in a shared "parking spot" — anyone in the office can pick it up by dialling **701**–**720**.

## Conference calls

Press **Conference**, dial the second person, announce when they answer, then press **Conference** again to join everyone together.

## Do Not Disturb & pickup

- **DND:** press the **DND** soft key — the screen shows an indicator while it's on.
- **Pick up a ringing colleague's phone:** dial **\*8** (group) or **\*88 + their extension**.

## Voicemail

Press the **Message** key or dial **\*123**, then enter your PIN if asked.

## Contacts

- **Phonebook** key: your organisation's shared contacts (searchable via the keypad)
- **Internal** key: every extension in your system

Need a key programmed or something's not behaving? [Raise a ticket](https://jabblefish.ai/ticket/) and we'll sort it.