How can we help?

Ava is Jabblefish's AI receptionist: a natural Australian voice that answers your business calls 24 hours a day, 7 days a week — including weekends and public holidays. No menus, no "press 1", just real conversation. What Ava can do - Answer every call — no more missed calls going to voicemail (and then to your competitor) - Answer questions about your business, services, hours and location - Take bookings directly into your calendar - Capture caller details and pass them to your team - Process payments over the phone - Make outbound calls — appointment confirmations, reminders, follow-ups Common questions Does Ava sound like a robot? No — Ava uses a natural Australian voice and holds a genuine conversation. Most callers don't pick it. You can customise the voice and how she introduces your business. What happens when Ava can't help? Ava hands over gracefully — taking a message with full details, or transferring the call to your team, depending on how you've set things up. Can Ava integrate with my systems? Yes. Ava connects with your calendar, booking system, customer data, phone system and IT — that integration is the whole point. One system, not another silo. How do I change what Ava says or does? Contact us via live chat or raise a ticket and we'll adjust her setup. Common changes: business hours, services, booking rules, greeting, escalation contacts. How do I get Ava? Talk to us — the chat bubble on this page works, or call 1300 522 253. We'll walk through what calls you're missing today and set Ava up to catch them.

Cloud Phone Systems

Your Self Care Portal

The Self Care Portal is your personal control panel for your phone extension, in any web browser. Logging in: use the same email address and password as your Communicator apps. (Lost track of it? Contact us or your office admin.) What you can do there - Dashboard — a summary of your extension at a glance - My Details — change your password and PIN, and switch on two-factor authentication (we recommend it) - Call History (CDR) — search every call you've made and received - Directory — every extension in your organisation - Personal Phone Book — your own contacts, synced to your Communicator apps and supported handsets - Voicemail — listen to and manage messages from the browser - Meetings — view and manage your conference meetings - SMS Report — if SMS is enabled for you, the full history lives here - Services — adjust features on your extension (what's visible depends on what your admin has enabled) Tip: the Personal Phone Book is the underrated one — add your regular contacts once and they follow you to the mobile app, desktop app and your desk phone. Locked out or want a feature enabled? Raise a ticket and we'll fix you up.

Cloud Phone Systems

Yealink desk phone — the essentials

Everything you need for day one with your Yealink desk phone on the Jabblefish cloud phone system. Making and answering calls Dial the number and press # or the Send soft key to call immediately (no waiting for a timeout). There's no "0 for an outside line" — just dial the number. Answer by lifting the handset, or pressing Speaker or Headset. Transferring a call To a programmed colleague (BLF key): with the caller on the line, press your colleague's key, then Transfer — or hang up — to complete. To any number: press Transfer, dial the extension or number, then press Transfer again (or hang up) to complete. Want to announce the caller first? Stay on the line until they answer, then complete the transfer. Hold, swap and park - Hold: press Hold; retrieve with Resume or the flashing line key. - Two calls at once: use the Swap soft key to bounce between them. - Park: press a park key (or dial #700) to put the call in a shared "parking spot" — anyone in the office can pick it up by dialling 701–720. Conference calls Press Conference, dial the second person, announce when they answer, then press Conference again to join everyone together. Do Not Disturb & pickup - DND: press the DND soft key — the screen shows an indicator while it's on. - Pick up a ringing colleague's phone: dial *8 (group) or *88 + their extension. Voicemail Press the Message key or dial *123, then enter your PIN if asked. Contacts - Phonebook key: your organisation's shared contacts (searchable via the keypad) - Internal key: every extension in your system Need a key programmed or something's not behaving? Raise a ticket and we'll sort it.

Cloud Phone Systems

Phone feature quick codes (star codes)

Dial these codes from any handset or app on your Jabblefish cloud phone system. Voicemail | Code | What it does | |------|--------------| | *123 | Access your own voicemail | | *124 | Access any mailbox (enter extension + PIN) | | *125 | Transfer a caller directly to a voicemail box | Availability | Code | What it does | |------|--------------| | *78 | Turn on Do Not Disturb | | *79 | Turn off Do Not Disturb | | *71 + number | Forward all calls to a number | | *72 | Cancel call forwarding | | *520 / *521 | Enable / disable Follow Me | | *510 / *511 | Enable / disable Group Hunt on your extension | Caller ID | Code | What it does | |------|--------------| | *67 | Block your caller ID (all calls) | | *68 | Unblock your caller ID | | *81 | Block caller ID for the next call only | Handling calls | Code | What it does | |------|--------------| | #700 | Park the current call | | 701–720 | Retrieve a parked call | | *8 | Pick up a ringing call in your group | | *88 + extension | Pick up a specific ringing extension | | *149 | Hear the last caller's number | | *130 + location | Speed dial | Greetings & testing | Code | What it does | |------|--------------| | *301 | Record a new greeting | | *303 | Modify an existing greeting | | *304 | Overwrite an existing greeting | | *388 | Test your music on hold | | *398 | Echo test (checks your audio path) | Teams & paging | Code | What it does | |------|--------------| | *200 / *201 | Agent log in / log out (call centre) | | *555 | Log in/out of a hot desk extension | | *600 + group | Page a group | | *400 + extension | Page a specific extension | Something not working as expected? Chat with us via the bubble on this page or raise a ticket.

Cloud Phone Systems

Take your office number anywhere — the mobile app

The Communicator GO app turns your mobile into your office extension — make and take business calls, chat with the team, and check voicemail from anywhere, over WiFi or mobile data. Setting it up Install Communicator GO from the App Store or Google Play, then sign in one of three ways: 1. QR code (easiest): scan the QR code from your welcome email, from the desktop Communicator app, or from your Self Care Portal. The email QR works once and asks you to set a new password. 2. Manual: enter your email address, password, and the server address from your welcome email. 3. SSO: tap SSO Login, enter the server, and sign in with your provider. Allow the microphone and contacts permissions when prompted — it can't make calls without them. Good to know - Green call button = call over data (normal). Yellow button = callback mode, handy when data is poor: the system rings your mobile and connects the call. - VPNs interfere with calling. If calls won't connect and you run a VPN on your phone, disconnect the VPN and try again. - Your call history syncs with your desk phone and desktop app. - Voicemail, chat (with attachments and voice messages), the company directory and favourites are all built in. - On mobile data, "Use SIP over mobile networks" is on by default — calls use a trivial amount of data. Troubleshooting quick hits - Can't sign in: your login is the same as the desktop Communicator app. Not sure? Ask us or your admin. - Calls fail on WiFi: try the yellow callback button, or check the VPN note above. - Poor call quality: the in-call quality indicator (MOS score) helps us diagnose — screenshot it and raise a ticket.

Cloud Phone Systems

Why does the wrong company name show when I call people?

You call a customer, and their mobile flashes up an old business name — or someone else's entirely. Frustrating, but here's the thing: it's not your phone system doing it. What's actually happening When your call arrives, the receiving phone looks your number up and displays whatever name it finds. Australia has no single official database for this — each phone manufacturer and app maintains its own lookup service, and they're often out of date. How to fix it Update your business name against your phone number in the databases the big platforms actually use: 1. Google Business Profile — make sure your listing shows the correct name and phone number 2. Apple Maps — submit a correction to your business profile 3. Infobel Australia — the business data portal used by several lookup services 4. Hiya — the caller-ID database used by many Android manufacturers; submit a correction request Updates typically take a few weeks to flow through, and each database is independent — fixing one doesn't fix the others. The reliable shortcut Any customer who saves your number in their contacts will always see your saved name — their phone's own contact list beats every database lookup. Worth mentioning in your email signature. Want a hand submitting the corrections? Raise a ticket and we'll point you at each form.