Your voicemail greeting is often the first impression a missed caller gets — here's how to set it and keep it current.
Recording a greeting
From your own extension:
*301— record a new greeting*303— modify your existing greeting*304— overwrite the existing greeting with a fresh recording
Follow the voice prompts, speak clearly, and press # when you're done. You'll usually get the chance to review and re-record before saving.
A greeting worth leaving
A good business greeting: your name and business, that you've missed the call, when you'll get back to them, and an alternative for anything urgent. For example:
"You've reached Jane at Jabblefish. I'm sorry I've missed your call — please leave your name, number and a short message and I'll call you back today. For anything urgent, call our team on 1300 522 253."
Checking your messages
*123— access your own voicemail*124— access any mailbox (enter the extension number, then its PIN) — handy when covering a colleague
You can also listen to, and manage, voicemail from the Self Care Portal and the Communicator apps.
Away for a while?
Consider a temporary greeting for holidays or leave, and switch on Do Not Disturb (*78) so calls go straight to voicemail. Turn it back off with *79 when you're back.
Want voicemail-to-email set up, so messages land in your inbox as audio files? Raise a ticket and we'll enable it.