Need a hand? Here's every way to reach us, fastest first.
Live chat — the green bubble in the bottom corner of jabblefish.ai. Start typing and you're talking to us. Our AI assistant handles simple questions instantly, and a real person follows up on anything else.
Raise a ticket — head to jabblefish.ai/ticket and tell us what's going on. You'll get a confirmation and we'll keep you updated as we work on it.
Email — helpdesk@jabblefish.com goes straight into the same support queue.
Phone — 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST).
Help us help you
The more of this you include, the faster we can sort it:
- What you were trying to do, and what happened instead
- When it started — date and rough time matter for checking logs
- Any error messages, word for word (screenshots are gold)
- Who's affected — just you, or the whole office?
- For phone issues: the extension or number involved, and an example call time
If something is down
If your phones or internet are completely out, say so clearly in your first message — outages jump the queue. For urgent business-impacting issues during business hours, ring 1300 522 253.