Getting Started
By Jabblefish Helpdesk
By Jabblefish Helpdesk
Start here — how to get help, meet Ava, and account basics.
How to get help from Jabblefish
Need a hand? Here's every way to reach us, fastest first. Live chat — the green bubble in the bottom corner of jabblefish.ai. Start typing and you're talking to us. Our AI assistant handles simple questions instantly, and a real person follows up on anything else. Raise a ticket — head to jabblefish.ai/ticket and tell us what's going on. You'll get a confirmation and we'll keep you updated as we work on it. Email — helpdesk@jabblefish.com goes straight into the same support queue. Phone — 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST). Help us help you The more of this you include, the faster we can sort it: - What you were trying to do, and what happened instead - When it started — date and rough time matter for checking logs - Any error messages, word for word (screenshots are gold) - Who's affected — just you, or the whole office? - For phone issues: the extension or number involved, and an example call time If something is down If your phones or internet are completely out, say so clearly in your first message — outages jump the queue. For urgent business-impacting issues during business hours, ring 1300 522 253.
Meet Ava — your AI receptionist
Ava is Jabblefish's AI receptionist: a natural Australian voice that answers your business calls 24 hours a day, 7 days a week — including weekends and public holidays. No menus, no "press 1", just real conversation. What Ava can do - Answer every call — no more missed calls going to voicemail (and then to your competitor) - Answer questions about your business, services, hours and location - Take bookings directly into your calendar - Capture caller details and pass them to your team - Process payments over the phone - Make outbound calls — appointment confirmations, reminders, follow-ups Common questions Does Ava sound like a robot? No — Ava uses a natural Australian voice and holds a genuine conversation. Most callers don't pick it. You can customise the voice and how she introduces your business. What happens when Ava can't help? Ava hands over gracefully — taking a message with full details, or transferring the call to your team, depending on how you've set things up. Can Ava integrate with my systems? Yes. Ava connects with your calendar, booking system, customer data, phone system and IT — that integration is the whole point. One system, not another silo. How do I change what Ava says or does? Contact us via live chat or raise a ticket and we'll adjust her setup. Common changes: business hours, services, booking rules, greeting, escalation contacts. How do I get Ava? Talk to us — the chat bubble on this page works, or call 1300 522 253. We'll walk through what calls you're missing today and set Ava up to catch them.
What is the AI Visibility Check?
When people need a plumber, an accountant or a phone system these days, growing numbers don't Google it — they ask ChatGPT, Claude or Copilot, and act on the recommendation. Around 900 million people use ChatGPT weekly, roughly 1 in 4 traditional searches is vanishing, and our analysis shows 72% of businesses investing in SEO get zero mentions in AI answers. If AI doesn't put your business forward, that enquiry goes to a competitor before you ever hear about it. The free check Our AI Visibility Check takes about 60 seconds: tell it your business and industry, and it tests whether AI assistants actually recommend you — and shows you what they say instead. What the results mean You show up — great: now protect the position, because AI answers shift as competitors optimise for them. You don't — you're invisible in the fastest-growing channel for buying decisions. The fix is different from traditional SEO: AI systems weigh structured business data, consistent listings, review signals, and how clearly your online presence describes what you do and where. What Jabblefish does about it We treat AI visibility as part of your growth system, not a bolt-on: auditing how AI sees you today, fixing the underlying signals, and connecting it to the rest of your stack — because ranking in AI answers means nothing if the resulting call rings out (that's where Ava comes in). Run the check at jabblefish.ai, then chat to us about what your results mean — the bubble in the corner works.
Billing and account questions
Everything about your Jabblefish account and billing, and the fastest way to get it sorted. Common requests Update payment details or billing contact — raise a ticket or email helpdesk@jabblefish.com. For security we won't take card details over live chat — we'll send you a secure way to update them. Question about an invoice — tell us the invoice number and what looks off. We'll walk through it line by line. Change your plan — moving to more (or fewer) phone lines, adding a service, adjusting Microsoft 365 licences: let us know what's changing and we'll quote it and set it up. Right-sizing is worth doing periodically — many businesses pay for licences or lines nobody uses. Add or remove a user/extension — give us the details and when you need it done; give a little notice and it's ready on the day. Cancel or pause a service — talk to us first; there may be options that fit better than cancelling, and we'll be straight with you about any notice periods. Good to know - We aim to make bills clear and predictable — no surprise line items. If something doesn't make sense, that's on us to explain, so ask. - One partner, one bill: because we bring your phones, internet, Microsoft 365 and IT together, your billing is consolidated rather than scattered across vendors. How to reach billing Fastest: the chat bubble on jabblefish.ai or raise a ticket and choose "Billing/Accounts". Prefer to talk? Call 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST).