The Self Care Portal is your personal control panel for your phone extension, in any web browser.
Logging in: use the same email address and password as your Communicator apps. (Lost track of it? Contact us or your office admin.)
What you can do there
- Dashboard — a summary of your extension at a glance
- My Details — change your password and PIN, and switch on two-factor authentication (we recommend it)
- Call History (CDR) — search every call you've made and received
- Directory — every extension in your organisation
- Personal Phone Book — your own contacts, synced to your Communicator apps and supported handsets
- Voicemail — listen to and manage messages from the browser
- Meetings — view and manage your conference meetings
- SMS Report — if SMS is enabled for you, the full history lives here
- Services — adjust features on your extension (what's visible depends on what your admin has enabled)
Tip: the Personal Phone Book is the underrated one — add your regular contacts once and they follow you to the mobile app, desktop app and your desk phone.
Locked out or want a feature enabled? Raise a ticket and we'll fix you up.