Everything about your Jabblefish account and billing, and the fastest way to get it sorted.
Common requests
Update payment details or billing contact: email accounts@jabblefish.com or call 07 3073 2388. For security we won't take card details over live chat. We'll send you a secure way to update them.
Question about an invoice: email accounts@jabblefish.com with the invoice number and what looks off. We'll walk through it line by line.
Change your plan: moving to more (or fewer) phone lines, adding a service or adjusting Microsoft 365 licences? Let us know what's changing and we'll quote it and set it up. Right-sizing is worth doing now and then, as many businesses pay for licences or lines nobody uses.
Add or remove a user/extension: give us the details and when you need it done. Give us a little notice and it'll be ready on the day.
Cancel or pause a service: talk to us first. There may be options that fit better than cancelling, and we'll be straight with you about any notice periods.
Good to know
- We aim to make bills clear and predictable, with no surprise line items. If something doesn't make sense, that's on us to explain, so ask.
- One partner, one bill: because we bring your phones, internet, Microsoft 365 and IT together, your billing is consolidated rather than scattered across vendors.
How to reach billing
Our accounts team looks after all invoice and billing questions.
- Email: accounts@jabblefish.com
- Phone: 07 3073 2388 (Monday to Friday, 8:30am to 5:00pm AEST)
You can also raise a ticket or use the chat bubble on jabblefish.ai, and we'll pass it straight to the accounts team.