Everything about your Jabblefish account and billing, and the fastest way to get it sorted.
Common requests
Update payment details or billing contact — raise a ticket or email helpdesk@jabblefish.com. For security we won't take card details over live chat — we'll send you a secure way to update them.
Question about an invoice — tell us the invoice number and what looks off. We'll walk through it line by line.
Change your plan — moving to more (or fewer) phone lines, adding a service, adjusting Microsoft 365 licences: let us know what's changing and we'll quote it and set it up. Right-sizing is worth doing periodically — many businesses pay for licences or lines nobody uses.
Add or remove a user/extension — give us the details and when you need it done; give a little notice and it's ready on the day.
Cancel or pause a service — talk to us first; there may be options that fit better than cancelling, and we'll be straight with you about any notice periods.
Good to know
- We aim to make bills clear and predictable — no surprise line items. If something doesn't make sense, that's on us to explain, so ask.
- One partner, one bill: because we bring your phones, internet, Microsoft 365 and IT together, your billing is consolidated rather than scattered across vendors.
How to reach billing
Fastest: the chat bubble on jabblefish.ai or raise a ticket and choose "Billing/Accounts". Prefer to talk? Call 1300 522 253 during business hours (Monday to Friday, 8:30am–5:00pm AEST).