Yealink desk phone — the essentials

Jabblefish Helpdesk

Jabblefish Helpdesk

Last updated on Jul 19, 2026

Everything you need for day one with your Yealink desk phone on the Jabblefish cloud phone system.

Making and answering calls

Dial the number and press # or the Send soft key to call immediately (no waiting for a timeout). There's no "0 for an outside line" — just dial the number. Answer by lifting the handset, or pressing Speaker or Headset.

Transferring a call

To a programmed colleague (BLF key): with the caller on the line, press your colleague's key, then Transfer — or hang up — to complete.

To any number: press Transfer, dial the extension or number, then press Transfer again (or hang up) to complete. Want to announce the caller first? Stay on the line until they answer, then complete the transfer.

Hold, swap and park

  • Hold: press Hold; retrieve with Resume or the flashing line key.
  • Two calls at once: use the Swap soft key to bounce between them.
  • Park: press a park key (or dial #700) to put the call in a shared "parking spot" — anyone in the office can pick it up by dialling 701720.

Conference calls

Press Conference, dial the second person, announce when they answer, then press Conference again to join everyone together.

Do Not Disturb & pickup

  • DND: press the DND soft key — the screen shows an indicator while it's on.
  • Pick up a ringing colleague's phone: dial *8 (group) or *88 + their extension.

Voicemail

Press the Message key or dial *123, then enter your PIN if asked.

Contacts

  • Phonebook key: your organisation's shared contacts (searchable via the keypad)
  • Internal key: every extension in your system

Need a key programmed or something's not behaving? Raise a ticket and we'll sort it.